Reputation Defender

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Prices: $4.95 to $9.95 monthly
Type: Subscription service
Features: 3 levels of identity protection for yourself & family
Customer Service: Email

Go to: ReputationDefender

ReputationDefender: Reputation Defender was created to defend your name and reputation on the internet. At your request, Reputation Defender will search out the internet and destroy inaccurate information about you and your family using their proprietary methodology. They have customers for their identity protection plan in over 35 countries worldwide. ReputationDefender was founded in 2006 in Louisville, Kentucky and then moved its entire operation to Redwood City, California.

Go to: ReputationDefender

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4 Reviews

1 Reviews

3.8 overall score

5 Responses to “Reputation Defender”

Jennifer says:

August 20, 2009 at 3:36 am

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I contacted the first company “Reputation Defender” back in Nov 2008. During that first week after contacting them my company and my name had two more negative blogs pop on on Google’s first page repeating the same negative stuff that a couple of difficult and dissatisfied clients said about us on other blogs. We signed up with them back in December to remove 6 bad publicity blogs, A month later the first blog that popped up right after contacting them, completely disappeared from Google, and basically the blog itself was removed. great! I thought I was getting results.

Two months went by and the bad blogs were still on Google first page, my credit card was still being charged the monthly fee. I started sending Reputation Defender emails and call customer service asking them about results and they said that this stuff takes time. In the mean time they created a couple of positive blogs that never made it to the top 20 on Google. Then four months later the second blog that was created right before I signed up with them, also suddenly disappeared after it made it to Google #2 spot. WOW! they sent me an email, look another blog is gone now. But I said the stuff that was there before I signed up with you is still in the top 10 on Google and the new good publicity blogs are still down on pages 4 and 5. They said the longer stuff has been on Google there the longer it takes, because their aging algorithms. Okay, I accepted that logic. 3 months later no improvement.

So I decided to hire another company, upon contacting Reputation Hawk, the very first week after contacting Hawk a new negative blog post “this time full of lies” about our company makes it to Google #1 spot.

Is this a coincidence? Did Reputation Defender do this or did Reputation Hawk have the same scam? where they create negative blogs, which they control, and then they remove conveniently to make me think they are getting results? Did anyone have similar experience?. You really have to have be paying very close attention to see what appears to be a scam.

Hi Jennifer, this is the Administrator for this website…

We are very sorry to hear about the difficulty you are experiencing. We can tell you from firsthand experience that it can take quite some time for blogs/websites to get indexed by Google. However, some blogs/websites get indexed quickly if the target keywords are low in competition. It is true that Google gives favorable attention to sites that have aged. It is probably a coincidence that the negative blog appeared at that time since you already had other negative issues you were dealing. We can’t see Reputation Defender and/or Reputation Hawk being involved in undermining you. You can look up the url’s of those negative websites using whois.com to see who they are registered with, and who owns those domains…unless of course the domains are being protected by ‘WhoIsGuard’.

A couple rhetorical questions here…

Are those entire blogs you mention devoted to saying negative things about you, or are they merely negative comments made by individuals that happen to visit that blog? Either way, you should counter the negative comments with your own positive comments on the same blogs.
Ben Smith says:

June 6, 2009 at 6:31 pm

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I had this service and it was a total waste of my money. They took my resume, wrote a few biographies and posted it on the web. After a month some of the rating changed, but then the stuff I didn’t want bounced back. They kept charging my credit card, and I had a really hard time dealing with customer service.
Wayne says:

December 15, 2008 at 1:34 am

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I agree with what Maureen H. (below) said about Reputation Defender and how you could have a great business and treat your customers like gold, but all you need is a few disgruntled customers to talk trash online about your company and those are the ones that everyone will see when they do searches. See, good happy customers don’t usually take the time to say nice things about you, but get one person to mess it up for you and that is what potential, or formally potential customers will see. Its a bummer but that is the way it is with the online world. Anyway, Reputation Defender will handle those undeserved bad reports by getting customers to leave good opinions about you. Reputation defender is an excellent service. Consider it PR for your business.
Roger H. says:

October 29, 2008 at 5:54 am

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I’ve been with ReputationDefender for about a year and I can’t say enough good things about them and the way they have handled my account. Protecting your identity and managing ones reputation is becoming a very in-demand thing due to the fact that anyone can put anything out there about you, your family and your business for everyone to see…even if its false. American Airlines spent a fortune recently to have negative information about their reputation and corporate identity removed or at least pushed down so that it wouldn’t come up at the top of search engine results.
Maureen H. says:

October 28, 2008 at 3:39 am

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As a business person, I could have 300 great testimonials about my product or service, and even though customer service is paramount to me, I will inevitably have a few disgruntled customers. Sadly, those few “bad apples” have the power to ruin my good reputation and that is exactly what happened to me. I’ve been using ReputationDefender now for over a year and they have done everything they said they would and could do for me in protecting my good name and that of my company.